Privacy – The Ginger Hall Hotel

1) Who we are & how to contact us

Controller: The Ginger Hall Hotel

Address: Ginger Hall Hotel, Ballamanaugh Road, Sulby, IM7 2HB

Email: info@thegingerhall.im

Phone: 01624897231

2) Information we collect

• Identity & contact data: name, email, phone, postal address.
• Booking data: dates of stay, party size, room type, preferences, special requests (including accessibility or dietary notes you choose to give us).
• Payment data: billing name/address. Card details are processed by our payment provider; we do not store full card numbers.
• Communications: emails, forms, messages, and call notes related to your enquiry or stay.
• Marketing preferences: your choices about receiving news and offers.

Sensitive information: we only process special category data (e.g., health/access needs) if you choose to provide it and only to deliver requested services.

3) How and why we use your information (lawful bases)

• To manage bookings and provide services (check-in, housekeeping, guest support) — Contract.
• To respond to enquiries (phone, email, forms) — Legitimate interests (to run our business and assist guests) or Contract where pre-contractual steps apply.
• To process payments — Contract and Legal obligation (e.g., accounting rules).
• To send marketing communications (when you opt in) — Consent. You can withdraw at any time.
• To keep our website secure & improve it (analytics, debugging) — Legitimate interests. Non-essential cookies only with Consent.
• To comply with law (tax, regulatory, public health requests) — Legal obligation.

4) Sharing your information

We don’t sell your data. We share it only with:

• Service providers/Processors (acting under our instructions): booking engines, PMS, payment processors, IT/hosting, email/SMS tools, website support.
• Professional advisers (accountants, legal), and authorities where required by law.
• Marketing tools (only if you consent to marketing cookies/emails).

5) International transfers

Some providers may process data outside the UK. Where that happens, we ensure appropriate safeguards (e.g., UK Addendum to the EU SCCs, adequacy regulations, or equivalent protections).

6) How long we keep data (retention)

• Guest booking records: normally up to 7 years (accounting/legal requirements).
• Marketing contacts: until you unsubscribe or your consent is withdrawn/inactive for a reasonable period.
• Website analytics: typically 26 months.
• Enquiry emails/forms: usually 24 months unless needed longer for disputes or legal obligations.

7) Your rights

Under UK data protection law, you have the right to request: access, correction, deletion, restriction, objection (in certain cases), and data portability. Where we rely on consent, you can withdraw it at any time.

To exercise your rights, contact us at privacy@thegingerhall.im. We may need to verify your identity.

Complaints: You can complain to the UK Information Commissioner’s Office (ICO) at ico.org.uk if you’re unhappy with how we handle your data, but please contact us first so we can try to resolve it.

8) How we secure your data

• Encrypted connections (HTTPS/SSL) and secure hosting.
• Access controls and staff training.
• Reputable processors for payments and bookings.
• Regular updates and monitoring.

9) Third-party links

Our website may link to other sites. Their privacy practices are their own, so check their policies.

10) Changes to this notice

We may update this notice. Material changes will be highlighted on this page with a new “Last updated” date.

11) Contact